Mummy's Organics Website Terms

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


Eligibility for Return

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note:

  • Unopened and undamaged items are eligible for a full refund.
  • Opened or used items are not eligible for a refund.
  • Refunds exclude any delivery charges.

How to Start a Return

To start a return, please contact us at hello@mummysorganics.co.uk. If your return is accepted, we will send you instructions on how and where to send your package. Please note that you will be responsible for the return shipping costs.

Items sent back without requesting a return first will not be accepted.

You can always contact us for any return-related questions at hello@mummysorganics.co.uk.


Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and make it right.


Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as tea)
  • Custom products (such as special orders or personalised items)
  • Skincare products

Additionally, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.


Refunds

Once we’ve received and inspected your return, we will notify you if the refund has been approved. If approved, you will be automatically refunded via your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.


Shipping Costs

All shipping costs, including return shipping, are handled by the customer. If your order included free shipping, only the cost of the return shipping will be your responsibility.