Refund Policy
Thank you for visiting and shopping at Mummy's Organics. The following terms and conditions constitute our Delivery Policy.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
The following delivery rates apply:
Delivery method | Estimated delivery time | Shipment cost |
Standard |
3-5 working days |
£3.95 (Free on orders over £60) |
Express |
1-2 working days |
£4.95 |
Global | 1+ week |
£15.00 |
* Standard and Express delivery is only available for orders with delivery addresses within the United Kingdom.
Due to the recent strike activity by Royal Mail please allow extra time for your order to reach you. Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if applicable. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mummy's Organics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Mummy's Organics is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
For deliveries outside the UK please contact us at hello@mummysorganics.co.uk for terms and conditions.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.